Customer Support

1.      How do I contact Zvezda customer support?
Need help with your order or product details? Our Zvezda support team is always happy to assist.
You can reach us at info@shopzvezda.com or call us directly at 9566698558 for quick support.

2.      What is the customer support working hours?
Our Zvezda customer support team is available Monday to Saturday, 9:00 AM to 6:00 PM.
Reach out anytime during these hours and we’ll be happy to help.

3.      Can I reach out via WhatsApp for support?
 Absolutely. Just message us on WhatsApp at 9566698558, and our team will respond as quickly as possible.

4.      Is there a dedicated phone number for urgent queries?
We don’t have a separate urgent helpline, but you can reach us directly at 9566698558, and our team will assist you promptly.

5.      How long does it take to get a response from customer support?
You can expect a response within 15 minutes during support hours (Monday–Saturday, 9:00 AM–6:00 PM). Our team is quite quick!

6.      Can I email my feedback or suggestions?
We’d love to hear from you. Just email your feedback or ideas to info@shopzvezda.com, and our team will respond at the earliest.

7.    What should I do if I don’t receive a response from the support team?
 Our support team usually responds to all queries. If you haven’t received a reply, please contact us again, and we will assist you promptly.

Brand Related Questions

1.      What types of T-shirts does Zvezda offer?
We’ve got something for every style. From classic, striped, color-block, and tipping polos to plain tees, graphic prints, and our signature Zvezda Originals, Zvezda offers a diverse lineup of T-shirt styles.

2.      What fabrics are used in Zvezda shirts and tees?
 ZVEZDA T-shirts are crafted from ultra-soft cotton single jersey, while our polos are made from premium cotton pique. Both feature a refined European fit and are finished with smooth neck tape for all-day comfort.

3.      Does Zvezda release new collections regularly?
 Yes, ZVEZDA regularly launches new collections, designed to reflect contemporary trends and seasonal fashion updates

4.      Are your T-shirts and polos made from premium fabrics?
Yes, ZVEZDA T-shirts and polos are crafted exclusively from premium-quality fabrics sourced from Bangladesh, ensuring superior comfort and durability.

5.      How many wash cycles can a Zvezda T-shirt survive?
ZVEZDA T-shirts are crafted to retain their fit, color, and softness through multiple washes. Made with premium fabrics, they provide long-lasting durability you can rely on.

Returns, Refunds & Cancellations

1.      What is your return policy?
ZVEZDA offers a 10-day return policy. To be eligible, products must be unused, unworn, and in their original condition, with all original tags and packaging intact. Please ensure the item is securely repackaged to prevent any damage during transit.
You can also refer to our full return policy here.

2.      Within how many days can I return a product?
 You may initiate a return within 10 days of the delivery date.

3.      What should I do if I receive the wrong product or an item is missing?
If you receive an incorrect or missing item, please provide a clear unpacking video showing all sides of the parcel, along with photos of the received product. This will help us resolve your concern promptly.

4.      How will my refund be processed?
 Refunds will be processed using the original payment method provided at checkout. For COD orders, our team will securely request your bank details to initiate the refund.

5.      Are all items purchased on Zvezda returnable or are there restrictions?
 Zvezda accepts returns on most products, provided they are unused, unworn, and returned with original tags and packaging.
Sale purchases and discounted items cannot be returned.

6.      Should I accept a package if it appears tampered with?
 Do not accept a shipment that appears tampered. Refuse delivery and reach out to Zvezda Customer Support immediately for quick assistance. 

7.      Are there any return charges or restrictions I should know about?
 A nominal return handling fee applies.

8.    Can I cancel my order? If yes, how?
Yes, you can cancel your order before it is shipped. To do so, go to Account → Orders, select the order you wish to cancel, and follow the cancellation process. Once the order has been shipped, cancellations are no longer possible.

Exchange

1.      Within how many days can I request an exchange?
 You may request an exchange within 10 days of the delivery date.

2.      Can I exchange my order for a smaller or bigger size?
Yes, ZVEZDA offers size exchanges free of charge.

3.      Can I exchange a product for a different design or category?
 No, ZVEZDA does not permit exchanges for different designs or product categories.

4.      Is ZVEZDA offering gift wrapping options?
 ZVEZDA currently does not offer gift wrapping, but this feature may be introduced in the future.

5.      What condition should the product be in to be eligible for exchange?
Exchanges are permitted only for products in their original condition. If you receive an incorrect item, we will arrange a replacement.

6.      Are there any charges for processing an exchange?
 A nominal return handling fee will apply.

7.      How do I request an exchange on Zvezda?
Go to Account → Orders, select your item, and initiate the exchange. Alternatively, you can contact our support team via email or phone for prompt assistance.

8.      What is the reverse pickup process for exchanges?
Once your exchange request is approved, Zvezda will arrange a doorstep reverse pickup. Make sure to repack the product with its original packaging and share a photo of the packed item for hassle-free processing.

9.    What should I do if my pin code is not serviceable for reverse pickup?
 If reverse pickup is not available for your pin code, please contact our support team, who will guide you through the next steps.

10.     When will I receive my replacement product after initiating an exchange?
 Your replacement will be dispatched once we receive and verify the returned item.

11.    Can I self-ship my product for an exchange if reverse pickup isn’t available?
 If reverse pickup is unavailable, our team will verify your location and guide you  through the next steps for self-shipping or alternative arrangements.

Shipping & Delivery

1.      What is the delivery time for orders?
Zvezda delivers orders within 2–6 business days. The exact delivery time depends on your city and courier availability.

2.      Are there delivery charges?
Zvezda provides free shipping across India. Every order is delivered to your doorstep at no additional cost.

3.    Is Cash on Delivery available for my order?
ZVEZDA currently does not support Cash on Delivery (COD) payments.

Orders & Tracking

1.      I placed an order but can’t find the details. How do I track it?
 Once your order is placed, the details will be shared via email and WhatsApp for convenient tracking.

2.      My order is delayed. What should I do?
If your order is delayed, please contact our support team for the most up-to-date status.

3.      How can I see my order history?
 Log in to your account and select ‘Orders’ from the menu to view your complete order history.

4.  Can I make changes to my order after it’s placed?
If you wish to make changes to your order after it has been placed, please contact our support team, who will assist you with updating it.

5.      Why does the estimated delivery date differ from the timeline mentioned after placing the order?
The delivery date shown at checkout is an estimated timeframe. Actual delivery may vary based on your location and logistical considerations.